Need more help?

If you feel that you need to discuss your circumstances please contact your agent or call us on 1800 553 083.

You can also write to us at: Customer Relations, Provident, Suite 17, Block 1, Broomhall Business Park, Rathnew, Co. Wicklow.

We pride ourselves on putting our customers first - here is how we have made our website and customer services accessible:

  • To help our users who use screen reading devices, we use a certain style sheet so the look of our website is consistent throughout. We also make sure all the font sizes are readable, and can be made larger if changed by the user
  • If you are having problems reading our letters, all forms of correspondence can be sent out to you in braille, printed on different coloured paper or in large print letters. Just let one of our team know by one of the contact methods above
  • All pages on our site use a structured semantic mark-up, for best practice, which means that: text-to-speech browsers can be used, attributes can be added to aid pronunciations of words and phrases in foreign languages, and sighted users can scan/skim the page

Hearing Impaired?

  • All our Contact Centre operators are set up to be able to receive NGT (next generation text) calls. This is software which can be downloaded by anyone. You can find out more information here:

Accessing our website

  • To ensure our site is easy for you to navigate around, all the links to our main pages are on a bar at the top and bottom of each page, and also a sitemap is available to help you find what you are looking for more easily
  • All our images are static and there is no flickering or strobing
  • We know that not everyone uses the same internet browser, so we have made sure that our site is compatible across all browsers
  • If you are unable to see the images on our site, we have made sure there is also a description of each image

We attempt at all times to make our website as accessible as reasonably possible to all our users. To achieve this our website has been developed in accordance with Web Content Accessibility guidelines and the Equal Status Acts 2000-2012. The guidelines are recommendations for making any site more accessible.

Independent Advice

If you are worried about debt or would like more information on how to manage your money, there are a number of free, independent organisations which can help.

Below is a list of organisations that can help you if you require additional support with the management of your account:

Money Advice and Budgeting Service offers free tools, resources and advice guiding people through dealing with problem debt:  

Step Change Debt Charity is a free online debt advice service from National Debt line:

Samaritans are there if you need someone to talk to at any time:

Citizens Information offers a wide variety of advice on help with debt, mortgage problems, benefits and also probate:

Your Mental Health provide support and advice to anyone experiencing a mental health problem:

Focus Ireland offers advice and practical assistance on any housing issues you may have:

Please note, we do not receive a fee from these third parties for recommending them, we’re simply trying to assist you, and help find a solution. Provident cannot be held responsible for the content on the external sites

Having repayment difficulties?

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We appreciate any feedback you may have on how we can improve the site. If you encounter any problems, or if you have any comments or suggestions please contact us here.