Customer Reviews

We like to know what our customers think about the service they receive. That’s why we ask them!


We use Feefo, an independent review service, to ask our customers what they think about our loans and the service they have experienced. We do this to make sure our customers have a say regarding the service provided by their Agent.


You don’t just have to take our word for it! See what our customers think…


Source: Feefo live feed

Feedback for Provident - Ireland has been compiled from 241 customer reviews


Service rating : Elaine the agent is so helpfull
Product : Great 👍👍👍👍👍👍👍👍👍👍👍😄👍👍👍👍👍

Service rating : very quick process to arrange a loan and agent is obliging and helpful also transactions/payments are dealt with quickly and to my convience. no negative perspective what so ever
Product : very satisfied with amount eligible for and agent is a gentleman

Service rating : Service is second to none. So quick easy and efficient. Would highly recommend to friends.
Product : Brilliant service, would highly recommend

Service rating : I've been with provident a few years , but wen I went to get my new loan was only offered 500€ instead of the 1000€ I usually get , I always pay my loans so was very let down by thi
Product : Didn't receive my requested loan ,

Service rating : Very professional
Product : Quite decesion on loan and optaining it

thank you provident for helping me and my family out at x mas.and a big thank you to laura it was and is pleasure to do business with laura.thanks again jeremiah.

Service rating : Friendly, professional and always one time
Product : I didn't get how much I won't because of my years

Service rating : Great service!! Very helpful agent talked us through every step of the process clearly & concisely
Product : Delighted with the Loan just in time for Christmas

Service rating : Paschal was very friendly and was very informative. I had my hesitations about going to provident but when i met Paschal, he was so good to deal with and very good with advice and any queries I had and most importantly of all, he didn't put any pressure on to take out the loan.
Product : It helped me when I most needed it, at Christmas and i was thankful, it was a pleasure to deal with Paschal.

Service rating : I would recommend Provident. The customer service agent was very friendly and welcoming. He turns up weekly at a time that suits me. The payment plan is spread out over 26 weeks and repayments don't break the bank.
Product : Loans are given out depending on how much you can afford to pay back so you don't get yourself further into debt

Service rating : Service was good, went smooth and without any problems, I didn’t get as much as I asked for so that’s the only “-“ in this transaction. Overall agent was nice and helpful
Product : Didn’t get as much as I asked for

It was quite and easy and was explaining straight forward to me

Service rating : Very good, lovely friendly agents and very fast with processing my loan
Product : Very good loans available, and simple payment s over 26 weeks

Was very easy and fast to take the loan and Recommend

Service rating : Provident staff are always friendly and are very quick to respond to loan application especially colm surname unknown
Product : Brilliant but rates are abit mental

Service rating : It's nice to have someone there to help and no questions asked
Product : No questions asked what the loan is for

Fantastic easy to use service and very professional and easy to understand also

Service rating : Exellent service, got a loan in few minutes. Very simple and professional.
Product : Great help for people who need a money straight away.

Service rating : Very fast and fair service. Julie is lovely woman.
Product : Very straight forward from the start.

Excellent and Barry is brilliant great customer service skills


Representative example: €460 loan over 26 weeks. 26 payments of  €23.00 per week . Rate of interest 60.0% p.a. fixed. Representative 187.2% APR. Total amount payable €598.00.