Customer Reviews

We like to know what our customers think about our service. That’s why we ask them!


We use Feefo, an independent review service, to ask our customers what they think about our loans and the service they have experienced. We do this to make sure our customers have a say and to make sure we’re providing the best service we can.


You don’t just have to take our word for it! See what our customers think…


Source: Feefo live feed

Feedback for Provident has been compiled from 23 customer reviews


Service rating : They explained everything clearly and done the process in a way that suits me.
Product : I was giving the amount I was looking for with just a few quick steps.

Service rating : Excellent service , quick and simple
Product : Well it was quick simple, my agent was very informative , making the process very easy as was quite well informed about all aspects of the loan ...

Great service will recommend to friends

*Profanity removed by Feefo* waited forty mins in house with a agent to be told i cant get loan i was after but they told me 3 days prior it was accepted, agent had no network on phone and the whole process to be done via mobile,left depending on agent to have coverage in rural cavan!!!! go to post bank or credit union at least they no what there at in there.

Service rating : I am satisfied
Product : I do not know how much I have to deal with

I asked for 600 and I was depending on getting that and was left with only 400 leaving me very stuck for cash

Very fast and helpfull

Service rating : Work is a fast,and newer problem.
Product : Always been happy with the provident.wen your going for holiday money is there.Thanks

Service rating : Quick approval and a very pleasant helpful agent
Product : Excellent service but very high interest rate!

Service rating : I am very happy with Provident. Kevin, my agent, has been very helpful. He made everything clear for me right from the start. All in all, I am extremely happy.
Product : Straightforward and easy when I needed it most.

Service rating : Friendly
Product : The interest should be low

Service rating : excellent service, so friendly, professional and accommodating
Product : expensive but very professional

Service rating : Zawsze na czas, punktualny, godny zaufania
Product : Szybko sprawnie i z dostawa do domu

Service rating : Very friendly and efficient to deal with happy to help with all your needs
Product : Very quick to come back with a reply and explained everything you need to know

Service rating : Very happy
Product : Very fast and very efficient

Very nice person

Very good

Service rating : To get the loan took about 4 weeks as there was a problem completing the loan on their device each time
Product : Took about 4 weeks to get the loan as their was a problem with the device each time the agent called

Service rating : Providence services is fantastic and reliable
Product : I gave them 5 star service

Service rating : Easy to apply for and brilliant customer service
Product : Good customer service and always helpful


Representative example: €460 loan over 26 weeks. 26 payments of  €23.00 per week . Rate of interest 60.0% p.a. fixed. Representative 187.2% APR. Total amount payable €598.00.