FAQs - Stop to lending

Frequently Asked Questions

As from 10th May 2021, we’re not providing any new loans. This includes new loans to existing customers.


If you need a loan, make sure you borrow from a regulated lender. The Central Bank of Ireland has a register of all authorised lenders: http://registers.centralbank.ie/Home.aspx.

Over the years, we’ve been proud to help people who need a loan and can’t get one elsewhere. However, the tough economic situation has resulted in us making the difficult decision to stop lending.

  • If you’ve already signed your loan agreement you’ll still get your loan.
  • If you’ve not yet signed your loan agreement, we’re sorry but we won’t be able to finish your application.

Your Agent will get in touch to talk you through what this means for you. They’ll also be able to answer any questions you might have. 

If you need a loan, make sure you borrow from a regulated lender. The Central Bank of Ireland has a register of all authorised lenders: http://registers.centralbank.ie/Home.aspx.

We’re focused on looking after existing customers and their loans. We’re still here to help.

If you have a loan, it’s important that you continue to make repayments in line with your agreed repayment schedule. Your Agent will continue to keep in touch, helping you make your repayments. In the meantime, we will continue to submit information to the Central Credit Register. If you’re struggling to make your repayments, please get in touch with your Agent. They’ll understand and are there to help you. You can also visit our loan payment difficulties page

No, there isn’t a change to how you repay your loan. You can continue as you do now. Your Agent will continue to keep in touch, helping you make your repayments.

If you find that you can’t afford your loan repayments, there are things we can do to help you. In the first instance, get in touch with your Agent. They’ll understand and be able to help you. You can also visit our Loan repayment difficulties page for more information.

Money issues can be hard to talk about, but help is available if you need it. Speak to your Agent or visit our loan repayment difficulties page for more information. The following organisations may also be able to offer you free and independent advice:

The Money Advice and Budgeting Service (MABS)

Free tools, resources and advice guiding people through dealing with problem debt.

https://www.mabs.ie/  

Citizens Information

A wide variety of advice on help with debt, mortgage problems, benefits and also probate.

https://www.citizensinformation.ie/en/ 

Samaritans

Provide emotional support to anyone in distress, struggling to cope or at risk of suicide.

www.samaritans.org

Your Mental Health

provide support and advice to anyone experiencing a mental health problem.

http://www.yourmentalhealth.ie/

Yes, of course. Speak to your Agent so they can talk you through your options. There is also some information below on this:

Early Settlement

You may settle your loan in full at any time. Ask your Agent and they will inform you of our process (including a quote for full early repayment), the amount of any rebate and how any rebate due to you will be applied to your account.

Partial Early Settlement Rebate (PESR)

If you make an over-payment, you may be entitled to a Partial Early Settlement Rebate (PESR). Your Agent will inform you of our process, the amount of any rebate and how any rebate due to you will be applied to your account.

Right to withdraw

You can withdraw from your loan agreement 14 days from the date after signing the agreement. You'll be required to pay the full amount of the loan as well as any daily interest within 30 days from withdrawing from the agreement.

You can find your Customer Number in your payment book and on emails or letters you have received from us.

If you haven’t got a payment book yet or you can’t find your customer number, the best thing to do is get in touch with your Agent.

Or, you can contact us. You’ll just need to answer a few security questions before we share any details with you.

If you’d like a written statement showing your loan and your repayments, please contact us.

We’re sorry that you’re unhappy. Speak to your Agent if you’ve got any concerns. You can also fill in our online complaints form if you don’t want to speak to your Agent. 

Firstly, please read through these questions and answers. If you still need help you can:

We’re receiving more calls and messages than normal, so please bear with us if you can’t get through to us straight away.

Provident
Provident
Provident

PfgHcPdPcHcrVm2