Provident never ever want you to feel uncomfortable. Especially when you’re in your own home. However, all loan applications must be recorded.
If you ask the Agent to stop recording they will do so, but will be unable to process your application or approve your loan. If it is a collection visit, you can ask the Agent to stop recording and they will. The collection visit will carry on as normal.
The reason that loan application visits must be recorded is in case anything goes wrong. If there’s a problem with your loan, we can check the recording to make sure the Agent gave you all the correct information, and made sure you understood everything about the loan.