Coronavirus Update

08/04/2020

Following the announcement from the Government on Friday 27th March, your Agent will not be able to carry out weekly visits until the Government’s restrictions are relaxed.

Agents will still be working and will keep in touch with you by phone, however they will not be able to visit you. Your Agent will make you aware of the various alternative payment methods and do what they can to help you with these.

If they were due to visit you in the next few days, they’ll contact you by phone or text to make arrangements for your payment.

 

If you need to speak to your Agent please be patient, it could take longer than normal to get hold of them at the moment. As always, you should try to get in touch with them first to discuss something on your account.

As the COVID-19 situation continues to change and evolve, we know it’s creating lots of uncertainty for our customers, colleagues and Agents. We’re truly sorry that this is affecting you, your family and friends and we will do what we can to help get you through these troubling times.

Help with your loan

If you’ve found yourself in a situation where you’re not able to make your next payment, please don’t worry. Provident won’t ever charge you for missed or late payments, but you’ll need to let your Agent know as soon as you’re affected so we they help you.

How to pay without a home visit

We have a few payment options available which your Agent can discuss with you. You can:

  • Make a payment online by clicking here
  • Use our automated payment line by calling 1800 551866
  • Agents are now taking payments over the phone. You can ring your Agent and give them your card details, and they can make the payment for you. This payment method is completely secure, but if you have any concerns please speak to your Agent and they can explain it to you in greater detail

If your income is affected

We know that this situation is having, or will have, an impact on some people’s incomes. If you think you might be affected, you might be worried about getting behind with your payments.

If this does happen, we’ll understand.

  • In the first instance, talk to your Agent on the phone and they can walk you through the options available to you
  • We also have a range of FAQs online which may help answer your question – you can find them here
  • If you’re finding it difficult to manage your money, but you’re not comfortable in speaking with us, you might find some of the helpful information here useful
  • Alternatively, you can fill in our online contact form
  • You can call our contact centre on 1800 553083 to talk about your options. Please note, wait times will be longer than usual

The best thing to do is talk to your Agent. There are lots of ways they can help if you find yourself struggling to pay.

Our Contact Centre

Just like everyone else we’re receiving a large number of calls at the minute. We want to be able to help all of our customers. Please always speak to your Agent first, they should be able to help with any questions you have.

Where can I find out more about the coronavirus?

The Government website, HSE and World Health Organisation (WHO) are the best sources of information.

Provident
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