Coronavirus Update

As the COVID-19 situation continues to change and evolve, we know it’s creating lots of uncertainty for our customers, colleagues and Agents. We’re truly sorry that this is affecting you, your family and friends and we will do what we can to help get you through these troubling times.

Agents are still working and are there if you need them. They'll keep in touch with you by phone, however they might not be able to visit you whilst the government restrictions are in place. If that's the case, your Agent will make you aware of the various alternative payment methods available and do what they can to help you with these.

If you need to speak to your Agent please call or text them.

Help with your loan

If you’ve found yourself in a situation where you’re not able to make your next payment, please don’t worry. Provident won’t ever charge you for missed or late payments, but you’ll need to let your Agent know as soon as you’re affected so they can help you.

How to pay without a home visit

If your Agent can't visit you there are a few alternative payment options available. Your Agent can discuss these with you. You can:

  • Call your Agent and give them your card details, and they can take the payment for you. This payment method is completely secure, but if you have any concerns please speak to your Agent and they can explain it to you in greater detail
  • Make a payment online by clicking here
  • Use our automated payment line by calling 1800 551866

If your income is affected

We know that the Covid-19 situation is having, or will have, an impact on some people’s incomes. If you think you might be affected, you might be worried about getting behind with your payments.

If this does happen, we’ll understand.

  • In the first instance, talk to your Agent and they can walk you through the options available to you
  • We also have a range of FAQs online which may help answer your question – you can find them here
  • If you’re finding it difficult to manage your money, but you’re not comfortable speaking with us, you might find some of the helpful information here useful
  • Alternatively, you can fill in our online contact form
  • You can call our contact centre on 1800 553083 to talk about your options.

The best thing to do is talk to your Agent. There are lots of ways they can help if you find yourself struggling to pay.

Our Contact Centre

Please always speak to your Agent first, they should be able to help with any questions you have. The Contact Centre is open Monday - Friday 8am - 6pm, except bank holidays, if you can't get in touch with your Agent. 

Where can I find out more about the coronavirus?

The Government website, HSE and World Health Organisation (WHO) are the best sources of information.

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