As the COVID-19 situation continues to change and evolve, we know it’s creating lots of uncertainty for both our customers, colleagues and Agents. We’re truly sorry if this is affecting you, your family and friends and we will do what we can to help you through these troubling times.
We’ll make sure that we keep Agents and our website updated with the latest information and support as the situation unfolds.
Our Agents are still available either on the phone or in person. If you need to talk to anyone about your account, you should always try to get in touch with your Agent first.
Please be aware, it may take longer than usual to get in touch with your Agent.
If you’re not ill or self-isolating and you’re still seeing your Agent
Your Agent will continue to follow government advice about social distancing:
If you’re ill, self-isolating or NOT seeing your Agent
If you’re ill, self-isolating or not having face to face contact, your Agent won’t be able to visit to collect your repayments. Your Agent will keep in touch with you by phone.
We have a few payment options available. You can:
If your income is affected
We know that this situation is having, or will have, an impact on some people’s incomes. If you think you might be affected, you might be worried about getting behind with your payments.
If this does happen, we’ll understand.
The best thing to do is talk to your Agent in the first instance. There are lots of ways your agent can help if you find yourself struggling to pay.
Where can I find out more about the coronavirus?