Whenever an Agent visits your home to collect a payment or to arrange your loan they make an audio recording. Provident does this so if there are ever any issues they can use the recording to provide the support you need and to resolve the issue. Provident also use the recordings to help train Agents to provide a positive experience for you and other customers.
However, Provident realise recording conversations may make some people feel uneasy. If you feel uncomfortable at any time simply ask the Agent to stop the recording. Provident may also delete any recordings if you ask them to do so.
If you get in touch with Provident, they’ll assess whether they’re able to delete the recording. Provident have to record loan application visits for regulatory purposes, so these recordings cannot be deleted. However, it may be possible to delete all other recordings.