Voice recording

Whenever your Customer Experience Manager (CEM) visits your home to collect a payment or to arrange your loan we make an audio recording. We do this so if there are ever any issues we can use the recording to provide the support you need and to resolve the issue. We also use the recordings to help train our CEMs to provide a positive experience for you and our other customers.

However, we do realise recording our conversation may make some people feel uneasy. If you feel uncomfortable at any time simply ask your CEM to stop the recording. We’ll also delete any recordings if you ask us to do so.

How to delete recordings

If you don’t want us to keep recordings of our visits to you, we’ll happily delete them. Complete the form below and we’ll delete the recording within 30 days of receiving your request. 

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Do you have more questions about Provident voice recording?

You can find the answers to all your questions here.

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