Whenever an Agent visits your home to collect a payment or to arrange your loan they will make an audio recording. The Agent does this to ensure that all customers are treated fairly and with care.
Provident use these recordings for training and quality purposes and to make sure you’re provided with the right information, service and support every time an Agent visits. This also means that if there is ever a problem with the Agent or your loan, Provident can use the recordings to help provide support and answer any queries.
Provident realise recording conversations may make you feel uneasy. If you feel uncomfortable at any time simply ask the Agent to stop the recording. You can also request to have recordings deleted, although it may not always be possible for Provident to do so.
If you don’t want Provident to keep recordings of the Agent’s visits to you, you can get in touch with Provident and request for them to be deleted.
Please email Provident at firstname.lastname@example.org
You can find the answers to all your questions here.