Voice recording

Home visits may be voice recorded for training and quality purposes, to make sure you get the best service every time an Agent visits.

However, Provident realise recording conversations may make some people feel uneasy. If you feel uncomfortable at any time simply ask the Agent to stop the recording. Provident may also delete any recordings if you ask them to do so.

How to delete recordings

If you get in touch with Provident, they’ll assess whether they’re able to delete the recording. Provident have to record loan application visits for regulatory purposes, so these recordings cannot be deleted. However, it may be possible to delete all other recordings.

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Do you have more questions about Provident voice recording?

You can find the answers to all your questions here.