Loan repayment difficulties

We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do.

Talk to your Agent

Your Agent is there to help you through times like these. They understand your situation and are there to work with you to get your repayments back on track.

You should get in touch with your Agent as soon as you feel that you may not be able to make your repayments. This way we can start helping you as soon as possible.

Talk to us

If you can’t get in touch with your Agent, then you can contact us directly:

Call 1800 553 083

Click here to fill out our contact us form

We appreciate that the last thing you need when struggling to pay on time is additional charges or fees. So you’ll never be charged if you miss or make a late repayment. However, missing or making a late payment may affect your ability to get credit in the future.

Financial difficulties due to COVID-19

If you’ve been impacted severely by the coronavirus pandemic, there are a number of services you can use to help support you through this difficult time:

There is additional help from the government available. Citizen’s Advice can check to see if there are any extra benefits you may be able to get:

The Salvation Army, can provide you with a range support including free debt advice and budgeting, as well as providing information on local food and clothing banks, if required.

Independent Information

If you are still worried about debt or would like more information on how to manage your money, we recommend that you speak to The Money Advice and Budgeting Service (MABS).  Visit or call their helpline on 0761 07 2020 to find out more.