Difficulties with your loan
We all know that circumstances can quickly change, so if you find yourself in a situation where you think that you may not be able to make your next repayment or you are struggling with the amount that you need to repay, there are things you can do:
Have a complaint?
At Provident, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. If you have a complaint:
More about voice recording
Provident record home visits for training and quality purposes to ensure the Agent provides you with the right information, service and support every time.
If you haven’t found what you are looking for in our FAQs then please get in touch.
Protecting your privacy is very important to us and so we ask that you do not include any sensitive information such as bank account or card details within your query.
Please note that we are unable to provide personal information via e mail.
Mon to Fri 8am-8pm, Sat 8am-5pm
Customer Relations, Provident
Suite 17, Block 1, Broomhall Business Park, Rathnew, Co. Wicklow
Use our loan calculator to find out how much a Provident loan could cost. Simply move the slider to select how much you need to borrow and how many weekly repayments you’d like to spread your loan over. It will then calculate the total cost of the loan.
WARNING: THIS IS A HIGH-COST LOAN
Representative example: €460 loan over 26 weeks. 26 payments of €23.00 per week . Rate of interest 60.0% p.a. fixed. Representative 187.2% APR. Total amount payable €598.00.